Delete Your Account

1. Delete your account in the app

This page is for people who have a Smok account and want it deleted. It covers the Smok Android app (to.smok.app) and the website smok.to, which share one account. To use the button in the app you do not need to contact anyone:

• Open the Smok app and sign in.
• Open the Profile tab and tap the gear icon (Settings).
• Choose Delete account… at the bottom and confirm.

The account is deleted at once. There is no waiting period and nothing to confirm by email.

2. No app, or cannot sign in?

If you used only the website, or you no longer have the app or your sign-in, write to office@vhc.capital and ask us to delete your account. Write from the email address of your account if it has one, so that we can match the request to it. We answer within 30 days. You can also use any channel on the contact page.

3. What is deleted

Deleting the account removes, at once:

• your account and your sign-ins (email, Google, LINE) on every device
• your email address and the links to your Google or LINE sign-in
• your saved places and your votes
• your reviews
• your public profile and username

You can sign up again later with the same email address, but none of this comes back.

4. What is kept

A few things remain, because they are not part of your account or because we need them to keep the map correct:

• Problem reports you sent about a place stay, with your account removed from them.
• Analytics records are not tied to your name or email address. They are deleted on the schedule in section 7 of the Privacy Policy.
• Notifications we have already received about a sign-up or a review cannot be recalled, and the access logs of our servers are kept for a limited time, for security.

Everything we collect, and how long we keep it, is in the Privacy Policy.